Cartrack with Empty promises

I joined cartrack because of their recovery compensation when they don't get your car. I was given a call to take a higher package with 2× 10lt of fuel per year. I then make a call mid April to test if they are honest, i was given a different story from the one i was given when applying. I was then advised to escalate the matter, i did that and even asked the recordings but they failed.I was promised that to get recordings it can take up to 48 hours and now am in the 4th week and i wrote them an email on my 3rd waiting week that if they can't get me the recordings am canceling their track because they are not honest and cannot be insured by ****s.