Cartrack will get their money but not provide a service

Absolutely speechless… I’m waiting for a re-installation, which is costing me R1700, the amount has been debited from my account, but I have not received a call from the scheduling department, I have however, ON A SUNDAY, received a call from their debiting department for R180 which I owe for a service that I am not receiving. I guess one department is working on a Sunday.