MM
Mphoentle M

1 reviews | Active since Jan 2024

26 Jun 2025, 12:23

Cartrack will charge you R600 if their device is faulty and they continue to debit your account irrespective.

I've been with Cartrack for over 10 years. I used to receive a call from them to test their tracking devise. I realized that I had not received a call from them in a while and reached out to them as to why. I was told that their devise is faulty and for it to be maintained I must pay R600. So basically they have been debating my accounts monthly even though their devise has been faulty all along.

I tried to get assistance by reaching out to them and I was told Im supposed to call them every 3 months to check if devise is working. No one called me until I decided to reverse my debit order. Then another pathetic service from a guy call Mohau from accounts department who hung up on me while I was explaining to him I no longer need their service. He called me from *** at 11:32 27.6.2025

I would never recommend anyone to use Cartrack. After so many years...this is how they are thanking me. I'll move to a service provider that appreciates my business.

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Replies (1)
Cartrack
Cartrack's reply26 Jun 2025, 12:31
Official
Good day Mphoentle,
 
Thank you for contacting Cartrack and making us aware of this issue. Please accept our most sincere apologies for the inconvenience caused. An investigation has been launched, and we remain confident that this matter will be clarified.

Kind regards
The Cartrack Team