Cartrack. Where is my R 1200.00?

On Monday morning 14/04/2025 @ 08:19 I received a call from Cartrack. The salesperson was professional and helpful. I accepted two of Cartrack's products. It was discussed that I needed installation that they due to work commitments. This was accepted and the telephonical Contrack was concluded. @ 08:58 the scheduling department called. The appointment was confirmed for the same day. @ 15:50 I received a message stating the following: "Fitment for vehicle "number plate" scheduled for approx: 2025/04/14 15:50. Technician : "Name of technician" Cartrack ***. @ 16:00 no one has arrived. I kept waiting: @ 17:28 still no one arrived. I phoned Cartrack and laid down the facts. I was professionally helped and put through to the scheduling department even though they were already off duty. The lady told me she would phone me back. @ 17:51 She did phone me back. Promising to get a technician to come and do the installation that night and that she would phone me back. This did not happen.

Next day 15/04/2025 @ 07:50 I received a call from the scheduling department. I told him of my frustration and he promised that e will get a Technician that evening to come and do the installation at 18:00. Although I did not believe this would happen I agreed to the appointment. Well 18:00 came and no one arrived or called.

This is two days of appointments missed without anyone phoning from Cartrack to explain or try to reschedule after missing the appointment. How can I trust a company with my vehicle and perhaps my family if they cannot hold to a appointment? Another problems is that in their T&C's they list that if you are late for a appointment you will be charged R 600.00. So Cartrack, you missed 2 days appointments. Where is my R 1200.00?