TM
Themba M

1 reviews | Active since Jun 2025

04 Aug 2025, 17:45

Cartrack when will you fix your issue or leave me alone?

I am beyond frustrated with Cartrack. It seems the only way I can get them to hear me out is when I write a review here. I have been struggling with Cartrack since they installed a camera tracker on my bran new car. I’m not sure what their technician did to the car but it messed up the alarm system. He came back the day after to fix this and admitted that he couldn’t and would disconnect the alarm while escalating to his manager to come and fix. They never did. What’s worse is that because of this, I’ve had to be without a car for 2 days while it was back at the dealership to fix. They’ve asked that Cartrack removes their tracker as it’s not compatible with the car Meanwhile, since their system was disconnected, I’m not sure why they are calling me daily to collect money from me. For what? In all these calls, I keep explaining the bad experience I’ve received from them - to no avail. The next day, I get calls, emails and even my WhatsApp is flooded with their messages. Chasing money instead of service!

0
Replies (2)
Cartrack
Cartrack's reply04 Aug 2025, 18:35
Official
Good evening,
 
Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
 
Kind regards
The Cartrack Team
TM
Themba M's update08 Sept 2025, 23:26
Reviewer Update
You’ve not clarified this issue nor attempted to fix it. You are now threatening to hand me over to your lawyers unless I pay you. What am I supposed to be paying you for?