SK
Susan K

1 reviews | Active since Oct 2023

08 Sept 2025, 12:06

Cartrack - What a dissappointment

I was supp**** a Tracker that did not work properly. It was reset remotely but this did not fix the problem. I could not activate it and was left standing in various parking spaces with my phone in my hand while I tried to activate the tracker repeatedly. This is a serious safety risk to me as a lady as well as my vehicle.

A technician was sent to repair it and this was not successful. I was then told I could not have the unit removed only repaired and if I cancelled the contract I had to pay for it.

Eventually after 16 phone calls, 91 minutes on the phone, and serious high blood pressure and stress (all in one month) I managed to get the matter resolved and the unit removed.

I would never recommend Cartrack to anyone. The client services personnel desk does not listen to you at all, no-one phones you back, you cannot speak to a supervisor and their general attitude is one of bullying you into doing what they want you to do.

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Replies (1)
Cartrack
Cartrack's reply08 Sept 2025, 12:17
Official
Good day Susan Klinkert,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team