ED
Edwardd D

1 reviews | Active since Oct 2019

01 Oct 2019, 12:34

Cartrack - Very bad service and ***********

Very bad survice! You never get a hold of them. I tested my panic button in my car and they phoned back 3 hours later and asked how can they help me... By that time it's to late! Then after 2 months of having the system I tested it again only to find out it does not work at all . After phoning a lot of times the lady answered and said someone will call me to make an apointment to fix it and 4 weeks later I still have bot heard back from them , so then I needed to phone them again . Now my app does bot want to work on my phone , the fleetmanagement department does not answer their phones . The only department who does is the emergency line who said they will tell the fleetmanagement department to phone me and the never phone me back. I have called the emergency department 7 times and each time I talk to someone else and tbey say that fleet department will phond me in a few minutes , which they never do! These guys are not helpfull and I have no faith in them ! The obly upside to them is that they are cheep and me atleast having a tracking system even if the survice is bad it helps keep my insurance premium down.

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Replies (1)
Cartrack
Cartrack's reply01 Oct 2019, 12:55
Official
We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved. 

Kind regards 

The Cartrack Team