Cartrack useseless service

My Cartrack device was installed just under a year ago. As part of Cartrack Recoverable Warranty, you are required to perform a test on your device every calendar quarter. Everytime I log on to the live tracking, it's showing that my device is offline. On one occasion when my car battery died and needed to be replaced I received a call, however since then no communication has been received.

I contacted Cartrack on the 12th October 2020. When receiving a call back, after 4 days, I was transferred to 5 different consultants, which then led to the call being disconnected. I then laid a second complaint and was not contacted back. I thereafter laid a third complaint which was then responded to via an email from Fleet Department. In this email, they responded and said that my complaint will be transferred to Customer Care. Once again, I have not been contacted. I now sent an email to Escalate to CEO. An automated response regarding this saying I will be contacted within 1 working day and still no response.

The aftermarket market help of Cartrack is extremely poor. They are very quick to sign you up and take the monthly payments, but when it comes to assisting customers after sign up they are simply not interested.

The following are the related Ticket Numbers and Dates: 12th October 2020- Ticket#***0th October 2020- Ticket#***8th October 2020- Ticket#***2nd November 2020- Escalated to CEO

I hope that this will finally lead to a response and will result in this matter being resolved.