Cartrack - USELESS SERVICE

I can under NO circumstances recommend Cartrack to anybody and these are our very unsatisfactory dealings with Cartrack. We had 2 Cartrack units installed in our 2 Toyota Hilux bakkies, which are high risk vehicles.

We reported a faulty GPS unit for one of the vehicles, which Cartrack never noticed on their system, and it took about a month for a technician to replace the GPS unit which was done 3 March 2020. On 9 March 2020 we logged another GPS fault for the same vehicle and received no feedback from a technician. We called again on 17 March 2020 and was once again told someone would call us back which they did do on 18 March 2020 but it was after hours and no arrangements could be made. Same story on 19 March and no one contacted us. Then Lockdown happened and we couldn't do anything about it.

I then reported the same vehicle and fault on 27 August 2020 and was told someone would call me back, which as expected did NOT happen. I then called AGAIN. I called AGAIN on 29 September 2020 and was given the same a technician will call you story, which obviously did not happen.

We have also send 2 emails to the *** email address on 21 September and 29 September 2020 which, surprise surprise, there was also no answer from.

So we are sitting with a high risk vehicle in this proudly rainbow robbing country of ours which is SUPPOSED to be tracked by a TRACKING company which is unable to do so in the event of the vehicle being ****** or hijacked. This level of service will no longer be tolerated and we are ending our contracts with Cartrack with immediate effect. Cartrack, please contact me to get the address of where you can come and remove these defective useless GPS units of yours.

Your VERY unhappy EX-customer - Juan.