Cartrack useless

i have been battling since the 28th of August 2019 to get cartrack to assist with my app that's not working. I can't track my vehicle and Mohau Selepe just doesn't bother either, iam paying for a service that i cannot use and he keeps on telling me re install the app and it doesn't work. You cant cancel the contract either cause then they charge you penalties but you just have pay for bad service or no service or replies.