DD
Dirk D

1 reviews | Active since Jan 2015

21 Aug 2024, 09:20

Cartrack USELESS!

Useless, they install the device which has problems every time you start the vehicle there is error and they phone you. After telling them they installed the device wrong and to escalate to their technical department. I asked them to make a note to stop phoning me because I use the vehicle for business but they keep phoning me every time I start the vehicle. this is the second vehicle in my fleet with a faulty tracking device that is installed new and picks up problems from day 1. They are completely useless and don't care about the unnecessary aggravation they cause all because their technical installers have no clue what they are doing. STAY far away and rather deal with someone else. Wish I never signed a contract with them.

0
Replies (2)
Cartrack
Cartrack's reply21 Aug 2024, 09:23
Official
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team

DD
Dirk D's update30 Aug 2024, 13:07
Reviewer Update
Still I'm receiving calls for power alert issues a week after posting and calling the call centre but till today no one has called to say when they are going to repair the unit. PATHETIC AS ALWAYS CARTRACK!!!!!!