Cartrack unwilling to assist Client after CARTRACK inability to do what they say

In short, what has led up to this email: • Cartrack device was in my wife`s Renault Duster • We sold the car and arranged BEFORE WE SIGNED AND DELIVERED THE CAR TO Getworth, that the device need to be removed from the Renault and installed into my daughter’s Getz FOR WHICH WE PAID ALMOST R900,00!!!! o This never happened after many calls & requests!!!! • We then went ahead and Getworth took ownership of the Renault when Cartrack confirmed they will remove the device at the Getworth property in Montagu Gardens. • THIS DID NOT HAPPEN!! • The Getz was since then in a accident. o I spoke to a consultant at the “Scheduling” department and confirmed that we will contact Cartrack again once we have the car back from the Panel beaters. o He also confirmed that Cartrack will be installing the device on their cost as he could see it was a problem they caused. • Since then we have been debited the monthly fee which my wife returned at the bank AS WE DON`t HAVE THE CAR OR USE THE SERVICE!!!!! • We tried to return the +- R900,00 also, but was told by the bank that their investigation and communication to Cartrack indicated that the service was “valid, service was delivered and the debit was authorised”….. which is not true…. Refer story above!!! • Went back to the back on Saturday 24/05 to try and recover the money as mentioned above as well as an additional R100,00 that was deducted on the 23rd called “service fee due to arrears” • There the Capitec consultant was wonderful assisting us by calling the Cartrack office herself!! o Firstly was transferred by a operator to the “Scheduling department” there we(Capitec consultant, my wife and I) spoke to a Themba who could not assist us but transferred us to the “Accounts department”. o There we(Capitec consultant, my wife and I) spoke to ta Karabo who also did his best, acknowledging that he could not find a signed copy of the “Terms & Conditions”, but eventually transferred us back to the “Accounts Department” but this time to a Zanele. o This is where it got VERY heated!!  She is the most rude, unfriendly person that I have ever come across and should not be in a position in any company where contact with clients are happening!!!  She NEVER wanted to listen, try to have empathy or tried to understand and assist us!!  She bluntly continued to talk over us(Capitec consultant, my wife and I) and at the end just referred us to the “Terms & Conditions” that allowed CARTRACK to debit us the way they did! • The copy of mentioned T`s & C`s was promised to me send to us but we only received it today.  The T`s & C`s of CARTRACk and reading though them now can see that they only have there best interest at heart!! Never the Client`s!!! • So, still awaiting a response from CARTRACK but posting this on “HelloPeter” for now.