1 reviews | Active since Jan 2025
Cartrack: Unresolved Tracking Unit Transfer – Ongoing Delays and Empty Promises !
Cartrack: Unresolved Tracking Unit Transfer – Ongoing Delays and Empty Promises !
Dear Cartrack Team,
I am writing to express my extreme disappointment with the continued failure to address my request for a tracking unit transfer. Despite months of follow-ups and repeated assurances that my request has been “escalated,” I have yet to receive any actual resolution or even a response with a confirmed installation date.
To recap:
30 October 2024: I requested the transfer of my tracking unit via email. Same day: Noleen Rigney acknowledged the request and forwarded it to Client Services. 25 November 2024: An installer was scheduled but never arrived. 17 December 2024: I sent a follow-up email—no response. 22 December 2024 & January 2025: More emails from Noleen, once again saying my request was “escalated.” 13 February 2025: Another follow-up from me, only to receive yet another “escalation” response. 19 February 2025: Still no response, no resolution, no action. This ongoing delay is completely unacceptable, especially for a company entrusted with securing my valuable assets. While Cartrack has been diligent in taking my subscription fees every month, your customer service and commitment to delivering on promised services have been appalling.
I demand immediate action. I expect a confirmed installation date within 24 hours of this email. If I do not receive a concrete resolution by end of business tomorrow, I will have no choice but to escalate this matter publicly and explore alternative service providers.
Your failure to fulfill a simple request over the past four months speaks volumes about your service standards. I sincerely hope you take this matter seriously and rectify it without further delay.
Looking forward to your urgent response.
Sincerely, Wessel Pretorius
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Despite numerous promises and assurances, you have failed to deliver on your commitment to transfer the Cartrack system from my vehicle for sale to my other vehicle.
This inexcusable delay has resulted in me losing three potential buyers, causing significant financial loss. My patience has worn thin, and I have cancelled my debit order.
I received an email on 19 February 2025 stating that the issue had been escalated to your scheduling manager. However, I have yet to receive any update or resolution.
In light of your company's failure to fulfill its obligations, I am left with no choice but to pursue legal action. I will be seeking compensation for the loss of income resulting from your negligence.
Good luck trying to defend your actions on this one !
Sincerely,
Wessel Pretorius
Despite numerous promises and assurances, you have failed to deliver on your commitment to transfer the Cartrack system from my vehicle for sale to my other vehicle.
This inexcusable delay has resulted in me losing three potential buyers, causing significant financial loss. My patience has worn thin, and I have cancelled my debit order.
I received an email on 19 February 2025 stating that the issue had been escalated to your scheduling manager. However, I have yet to receive any update or resolution.
In light of your company's failure to fulfill its obligations, I am left with no choice but to pursue legal action. I will be seeking compensation for the loss of income resulting from your negligence.
Good luck trying to defend your actions on this one !
Sincerely,
Wessel Pretorius