TM
Terence M
1 reviews | Active since Feb 2024
07 May 2025, 17:37
Cartrack unreliable on board cameras.
Useless. Pathetic. Unreliable. Dishonest. Non supportive. Uncaring. Broken record. No record. Useless stats. Many other words I want to use but can not. Long story short. Had cameras placed in 4 of my vehicles. One has not worked from installation. Tried phoning. Mailing calling. Recieved calls. Asked for call in reference. Cut off no less Than 11 times when phoned in. Responsible person does jot answer their phone or reply to mail but she is the "account manager" Come take you cameras because I am not going to pay the monthly subs.
Helpful (0)
Replies (8)0
Replies (8)
Cartrack's replyOfficial
07 May 2025, 18:07Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply07 May 2025, 18:07
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
TM
Terence M's updateReviewer Update
07 May 2025, 18:11Nonsense. Nonsense. Nonsense. Nonsense. Copy paste IA reply.
Should have not expected any more or less.
Should have not expected any more or less.
TM
Terence M's update07 May 2025, 18:11
Reviewer Update
Nonsense. Nonsense. Nonsense. Nonsense. Copy paste IA reply.
Should have not expected any more or less.
Should have not expected any more or less.
TM
Terence M's updateReviewer Update
07 May 2025, 19:46Dame can you believe these bottom feeders phone at 19h40 in the evening throw nonsense questions and demands at you with out investigating the issue internally AT ALL. Is there not a burea of standards to manage these bottom feeders?
DO YOUR HOMEWORK BEFORE YOU ATTACK CLIENTS WHICH ACTUALLY PAY TO SUPPORT YOUR SHARE HOLDERS.
BETTER YET GET SENIOR MANGMENT COO AND HIGHER TO ACTUALLY INVESTUGATE AND FEEDBACK TO CLIENTS INSTEAD OF SUCKING THE CREAM FROM THE COMPANY WITHOUT RESPONSIBILITY.
DO YOUR HOMEWORK BEFORE YOU ATTACK CLIENTS WHICH ACTUALLY PAY TO SUPPORT YOUR SHARE HOLDERS.
BETTER YET GET SENIOR MANGMENT COO AND HIGHER TO ACTUALLY INVESTUGATE AND FEEDBACK TO CLIENTS INSTEAD OF SUCKING THE CREAM FROM THE COMPANY WITHOUT RESPONSIBILITY.
TM
Terence M's update07 May 2025, 19:46
Reviewer Update
Dame can you believe these bottom feeders phone at 19h40 in the evening throw nonsense questions and demands at you with out investigating the issue internally AT ALL. Is there not a burea of standards to manage these bottom feeders?
DO YOUR HOMEWORK BEFORE YOU ATTACK CLIENTS WHICH ACTUALLY PAY TO SUPPORT YOUR SHARE HOLDERS.
BETTER YET GET SENIOR MANGMENT COO AND HIGHER TO ACTUALLY INVESTUGATE AND FEEDBACK TO CLIENTS INSTEAD OF SUCKING THE CREAM FROM THE COMPANY WITHOUT RESPONSIBILITY.
DO YOUR HOMEWORK BEFORE YOU ATTACK CLIENTS WHICH ACTUALLY PAY TO SUPPORT YOUR SHARE HOLDERS.
BETTER YET GET SENIOR MANGMENT COO AND HIGHER TO ACTUALLY INVESTUGATE AND FEEDBACK TO CLIENTS INSTEAD OF SUCKING THE CREAM FROM THE COMPANY WITHOUT RESPONSIBILITY.
Cartrack's replyOfficial
08 May 2025, 10:52Good day Terence,
On behalf of Cartrack, I would like to offer my sincerest apologies for the inconvenience caused. Your matter has been escalated to the camera support team to assist with testing and potentially booking a repair. Furthermore, please inform us of an ideal time to contact you in future. This will aid in easing communication and also allow for a smoother repair booking process.
Kind Regards,
The Cartrack Team.
On behalf of Cartrack, I would like to offer my sincerest apologies for the inconvenience caused. Your matter has been escalated to the camera support team to assist with testing and potentially booking a repair. Furthermore, please inform us of an ideal time to contact you in future. This will aid in easing communication and also allow for a smoother repair booking process.
Kind Regards,
The Cartrack Team.
Cartrack's reply08 May 2025, 10:52
Official
Good day Terence,
On behalf of Cartrack, I would like to offer my sincerest apologies for the inconvenience caused. Your matter has been escalated to the camera support team to assist with testing and potentially booking a repair. Furthermore, please inform us of an ideal time to contact you in future. This will aid in easing communication and also allow for a smoother repair booking process.
Kind Regards,
The Cartrack Team.
On behalf of Cartrack, I would like to offer my sincerest apologies for the inconvenience caused. Your matter has been escalated to the camera support team to assist with testing and potentially booking a repair. Furthermore, please inform us of an ideal time to contact you in future. This will aid in easing communication and also allow for a smoother repair booking process.
Kind Regards,
The Cartrack Team.
TM
Terence M's updateReviewer Update
08 May 2025, 15:06well either a very advanced AI reply or some thought app****?
i am available in office hours and my phone if not answered will divert to my associates.
there is NO excuse for NOT being able to book a correction.
considering NONE of my requests have been taken seriousy i am NOT suprised this is still dragging on.
Thank goodness the ground and operational staff do not report to admin and repairs.
i need to understand why? a company has a retention division that tries to resolve tech problems??
i am available in office hours and my phone if not answered will divert to my associates.
there is NO excuse for NOT being able to book a correction.
considering NONE of my requests have been taken seriousy i am NOT suprised this is still dragging on.
Thank goodness the ground and operational staff do not report to admin and repairs.
i need to understand why? a company has a retention division that tries to resolve tech problems??
TM
Terence M's update08 May 2025, 15:06
Reviewer Update
well either a very advanced AI reply or some thought app****?
i am available in office hours and my phone if not answered will divert to my associates.
there is NO excuse for NOT being able to book a correction.
considering NONE of my requests have been taken seriousy i am NOT suprised this is still dragging on.
Thank goodness the ground and operational staff do not report to admin and repairs.
i need to understand why? a company has a retention division that tries to resolve tech problems??
i am available in office hours and my phone if not answered will divert to my associates.
there is NO excuse for NOT being able to book a correction.
considering NONE of my requests have been taken seriousy i am NOT suprised this is still dragging on.
Thank goodness the ground and operational staff do not report to admin and repairs.
i need to understand why? a company has a retention division that tries to resolve tech problems??
TM
Terence M's updateReviewer Update
08 May 2025, 15:08Ow by the way if anyone is listening IT IS NOT A POTETIAL REPAIR> IT IS A NON FUNCTIONING DEVICE....
WILL SOMEONE PLEASE LISTEN.....
WILL SOMEONE PLEASE LISTEN.....
TM
Terence M's update08 May 2025, 15:08
Reviewer Update
Ow by the way if anyone is listening IT IS NOT A POTETIAL REPAIR> IT IS A NON FUNCTIONING DEVICE....
WILL SOMEONE PLEASE LISTEN.....
WILL SOMEONE PLEASE LISTEN.....
TM
Terence M's updateReviewer Update
08 May 2025, 17:07well does this not become the last straw on the camels back???
got a call earlier today or yesterday? can not remember, from the retention department. No resolve obviously.....
At 16h20? got a call from the social media department LMAO. long back and forth, NO resolve obviously.. but did ask they come fetch their cameras....
strange i have not heard from a technician or service delivery manager yet to actually come fix the problem??
maybe just me but really all the departments using good money but NO client resolve or repair to the problem?? maybe its just me..
must say for me to stop complaining they did offer a one camera one month saving... wow...
got a call earlier today or yesterday? can not remember, from the retention department. No resolve obviously.....
At 16h20? got a call from the social media department LMAO. long back and forth, NO resolve obviously.. but did ask they come fetch their cameras....
strange i have not heard from a technician or service delivery manager yet to actually come fix the problem??
maybe just me but really all the departments using good money but NO client resolve or repair to the problem?? maybe its just me..
must say for me to stop complaining they did offer a one camera one month saving... wow...
TM
Terence M's update08 May 2025, 17:07
Reviewer Update
well does this not become the last straw on the camels back???
got a call earlier today or yesterday? can not remember, from the retention department. No resolve obviously.....
At 16h20? got a call from the social media department LMAO. long back and forth, NO resolve obviously.. but did ask they come fetch their cameras....
strange i have not heard from a technician or service delivery manager yet to actually come fix the problem??
maybe just me but really all the departments using good money but NO client resolve or repair to the problem?? maybe its just me..
must say for me to stop complaining they did offer a one camera one month saving... wow...
got a call earlier today or yesterday? can not remember, from the retention department. No resolve obviously.....
At 16h20? got a call from the social media department LMAO. long back and forth, NO resolve obviously.. but did ask they come fetch their cameras....
strange i have not heard from a technician or service delivery manager yet to actually come fix the problem??
maybe just me but really all the departments using good money but NO client resolve or repair to the problem?? maybe its just me..
must say for me to stop complaining they did offer a one camera one month saving... wow...
TM
Terence M's updateReviewer Update
10 May 2025, 09:30Firstly hellopeter. Cartrack has close to 9000 bad reviews which is closer to their good reviews but you only show the 5 star green ones??
Anyway the back and forth continues with cartrack social media and the problem a good few weeks is still not getting resolved....
Is there any hope at the emd of any tunnel that there is common sense available??
Problem investigate. Solve problem. Simple, really....
Anyway the back and forth continues with cartrack social media and the problem a good few weeks is still not getting resolved....
Is there any hope at the emd of any tunnel that there is common sense available??
Problem investigate. Solve problem. Simple, really....
TM
Terence M's update10 May 2025, 09:30
Reviewer Update
Firstly hellopeter. Cartrack has close to 9000 bad reviews which is closer to their good reviews but you only show the 5 star green ones??
Anyway the back and forth continues with cartrack social media and the problem a good few weeks is still not getting resolved....
Is there any hope at the emd of any tunnel that there is common sense available??
Problem investigate. Solve problem. Simple, really....
Anyway the back and forth continues with cartrack social media and the problem a good few weeks is still not getting resolved....
Is there any hope at the emd of any tunnel that there is common sense available??
Problem investigate. Solve problem. Simple, really....