Cartrack unprofessional and not instilling confidence

Too many to mention here. A customer struggles to get through to ***, you're lucky if this line actually works. Today I attempted again and the consultant politely cut me off when attempting to transfer me. I do not have the patience to take on these issues anymore. My vehicle details are incorrect on my agreement and mobile APP, heavens above! When testing or when they call, the voice resounds on my Bluetooth speaker, how is this going to save me from a highjacker in my car hearing the alert or "options the operator gives you" Seriously not safe or secure. I am now obligated to fulfil the agreement although I am grossly dissatisfied with this service. Even the technician who installed the device had a problem with the office efficiency.