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Freek T

1 reviews | Active since Nov 2012

19 Oct 2023, 12:29

Cartrack Unprofessional Account Office

I had a month-to-month service with Cartrack and enquired as to how I can end the service. The agent explained to me that I just inform them and pay all fees for services rendered, it can be cancelled. This was done and I received a last invoice for R16-77 that was paid. Now they will harass me with phone calls claiming that I still owe them R129-00 that is equal to one month service. Upon enquiry I was informed it was a contract cancellation fee. I never had a contract with them. With every phone call I receive, I request explanation on whet the money is for, but all the agents cannot explain. I just owe them R129-00. If they can supply me with proof where I signed that I will pay a cancellation fee, then I will pay, but they cannot.

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Replies (1)
Cartrack
Cartrack's reply19 Oct 2023, 12:49
Official
Good day, Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. Kind regards
The Cartrack Team