Cartrack uncaring and unwarranted charging of clients

Daylight ******* I had a Cartrack device which was installed in my car. In February 2025, I sold the car to a car sales rep from we Buy cars, called Cartrack informing them 13Feb but they only contacted the WBC rep on 19Feb where they were informed car was already sold. I was debited for the deinstallation reinstallation (about R800) as I wanted to keep my device for fitment on new car. Noone informed me in February that they could not trace the car. I continued paying my debit with car track keeping my account upto date. In August I called the Scheduling department intending to have device re installed in the new car I had. Initially I was told the device will be installed at no extra charge as it wasn't my fault that the device could not be located. I waited for 1 week for a date, non was forthcoming. I called Cartrack again to check what was going on. I was then given a date for installation being Mon 18.8.25 @12:00 On this date at 11:55 I called Cartrack enquiring if the technician was coming as scheduled but was then informed there was no device to install, having previously confirmed everything. At the stage I realized I was being played by Cartrack. I asked the call centre rep for Scheduling to talk to his Senior. He said he was busy and would get to me. He never did. On Tue 19.08.25 I called again,asked for Scheduling and was told matter is being escalated. On Frid 22.08.25 again I called Scheduling, and I need to add noone ever phones from Cartrack to update. This time after repeating my story for the tenth time, I was told I dad to pay R600.00 for new device. I find this ridiculous as I was charged for deinstallation of what I don't know, I informed them and they never followed up within the so called 5days and if indeed they can "track a car using that very device " can you believe they could not find this " not ****** car" which they just had to ask WBC who the new owner was. I feel noone cares at Cartrack as long as they get their monthly debit order which I have been paying since February to date, August I paid deinstallation for no deinstallation at all Now I have to pay for new device for no fault of mine. This is ******* of clients money, nothing short