MR
Machete R
1 reviews | Active since Apr 2024
27 Aug 2025, 02:13
Cartrack unauthorized debit after cancelations
After discussion Receiving a call from cartrack they confirmed that they've canceled my contract and they also sent confirmation of cancelation on email but yet they've debited may account with an amount of R149 and also so called prorata of R47 without using any of their service
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Replies (2)
Cartrack's replyOfficial
27 Aug 2025, 03:40Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply27 Aug 2025, 03:40
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
MR
Machete R's updateReviewer Update
28 Aug 2025, 06:59Good morning
Once again i am here writing another complain after i have canceled my contract with CARTRACK a very same day that they have installed due to their incorrect information given upon selling of their product ,they have deducted money from my account still threaten to continue doing that even though they confirmed cancelation
***Inbox
Mpho Dimpe | Cartrack <***> | Wed, Aug 27, 10:30 PM (8 hours ago) | |
to me, Regomoditswe, Happy, Tiisetso
Good evening, I hope this email finds you well. I wanted to inform you that we attempted to contact you, but both of your phone numbers went unanswered. Upon investigating the concern you raised on Hello Peter, I'd like to clarify that the payments deducted from your account were a one-time prorated charge to activate your service. This charge covers you from the day of installation until the selected debit order date. Please note that your monthly payment going forward will be R149.00. Kindly refer to the attached statement for more details regarding Cartrack.
Confirmation of Cancellation.pdf 70.08 KB
Once again i am here writing another complain after i have canceled my contract with CARTRACK a very same day that they have installed due to their incorrect information given upon selling of their product ,they have deducted money from my account still threaten to continue doing that even though they confirmed cancelation
***Inbox
Mpho Dimpe | Cartrack <***> | Wed, Aug 27, 10:30 PM (8 hours ago) | |
to me, Regomoditswe, Happy, Tiisetso
Good evening, I hope this email finds you well. I wanted to inform you that we attempted to contact you, but both of your phone numbers went unanswered. Upon investigating the concern you raised on Hello Peter, I'd like to clarify that the payments deducted from your account were a one-time prorated charge to activate your service. This charge covers you from the day of installation until the selected debit order date. Please note that your monthly payment going forward will be R149.00. Kindly refer to the attached statement for more details regarding Cartrack.
Confirmation of Cancellation.pdf 70.08 KB
MR
Machete R's update28 Aug 2025, 06:59
Reviewer Update
Good morning
Once again i am here writing another complain after i have canceled my contract with CARTRACK a very same day that they have installed due to their incorrect information given upon selling of their product ,they have deducted money from my account still threaten to continue doing that even though they confirmed cancelation
***Inbox
Mpho Dimpe | Cartrack <***> | Wed, Aug 27, 10:30 PM (8 hours ago) | |
to me, Regomoditswe, Happy, Tiisetso
Good evening, I hope this email finds you well. I wanted to inform you that we attempted to contact you, but both of your phone numbers went unanswered. Upon investigating the concern you raised on Hello Peter, I'd like to clarify that the payments deducted from your account were a one-time prorated charge to activate your service. This charge covers you from the day of installation until the selected debit order date. Please note that your monthly payment going forward will be R149.00. Kindly refer to the attached statement for more details regarding Cartrack.
Confirmation of Cancellation.pdf 70.08 KB
Once again i am here writing another complain after i have canceled my contract with CARTRACK a very same day that they have installed due to their incorrect information given upon selling of their product ,they have deducted money from my account still threaten to continue doing that even though they confirmed cancelation
***Inbox
Mpho Dimpe | Cartrack <***> | Wed, Aug 27, 10:30 PM (8 hours ago) | |
to me, Regomoditswe, Happy, Tiisetso
Good evening, I hope this email finds you well. I wanted to inform you that we attempted to contact you, but both of your phone numbers went unanswered. Upon investigating the concern you raised on Hello Peter, I'd like to clarify that the payments deducted from your account were a one-time prorated charge to activate your service. This charge covers you from the day of installation until the selected debit order date. Please note that your monthly payment going forward will be R149.00. Kindly refer to the attached statement for more details regarding Cartrack.
Confirmation of Cancellation.pdf 70.08 KB