Cartrack - Unacceptable business practice.

Cartrack debited my account with my normal subscription on 25/11/2025. On 26/11/2025 the debited my account with an additional amount of R257.00 with authorization. I contacted their call centre but was informed that a) they do not know what the amount was for, b) that because it was less than R300 they could not do a refund and c) that the amount can be used towards my next subscription and c) after agreeing to a refund said it would take up to 14 days to process. They also stated that they had some technical issue and many customers complained about unauthorized deductions. I refused to accept the fact that they just deducted money from my account without my authorization and then first refused to refund me and then want to take 14 days to refund me. I was told that they would get back to me. Cartrack never answered my emails and did not phone me back. I also asked to speak to a manager but after staying on the line for an extended period decided to put the phone down. I find it unacceptable that Cartrack can just debit my account for no reason and then not refund me nor contact me. I tried to resolve the matter but without any success.