Cartrack unable to give me tracking unit package, and failing to remove old tracking unit from previous owner

Cartrack Customer Car very Unhelpful, having trouble with removing old tracking unit from previous owner and put my own package

1. Called Cartrack to tell them I bought a car with their tracking unit in it 2. They contacted the owner to cancel, as I could not agree to do a transfer because the previous owner was owing 3. They said I must do a forced cancellation, which I did on 22nd of August 2025 (send all required natis docs) 4. Followed up with customer care, they have done nothing and they still tell me the issue is still with cancellation department 5. They told me the cancellation process takes 3 days, and they will get back to me but I’m the one running after Cartrack 6. It has been approximately 2 weeks since I sent the force cancellation email 7. Now I need their tracking unit removed because will have to put another tracking device on the car from different Service provider 8. Cartrack Customer care says even if you walk in Cartrack branches they will not help remove their tracking unit - what kind of service does Cartrack provide because I can’t be held at ransom by someone else’s tracking unit