EP
Elana P

1 reviews | Active since May 2018

06 Feb 2024, 11:04

cartrack trash

*********** their clients. I wanted to cancel my contract with Cartrack beacuse my car is no longer mobile. I was advised that I have a 3year contract and if i want to cancel Iĺl have to pay a R3000 something cancellation fee. I then opted to keep on paying the monthy premium until the 3year ended. I missed almost a year of payment ( my premium is R270 per month )beacuse of financial difficulties. I then got an email from their lawyers advising me to pay or be blacklisted. i phoned to make payment arrangements. When i spoke to the consuktant i was told i owe an amount of R2300 something. I then made an arrangement to pay R500 monthly. I get a call now to say I owe over R3000 now....how do u get to that amount? Because the R500 arrangement you made is only to pay off your arrears but your monthly subscription is accumulating arrears because you not making a payment on your premium. imagine!! So why didnt the consultant told me taht when i initially made the arrangement? So now I made a R1000 payment for nothing and the arrears still went up as well....and they expect me to pay for their mistake...Hell No!!

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Replies (1)
Cartrack
Cartrack's reply06 Feb 2024, 12:06
Official
 Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards,
The Cartrack Team