Cartrack Tracking Device

Firstly on the 14 of June 2022 I wanted to sell one of cars bought in 2019 April which was fitted with a car tracking device from Cartrack Insurance Company. I was assisted with the cancellation of the above mentioned car and that it will also take 30 days before it is cancelled. I then requested the location of my other car which was packed in my place bought in 2015 February and was also fitted with tracking device from Cartrack Insurance Company which I pay on monthly basis to remain covered or tracked by Cartrack Insurance Company. Unfortunately I was told that Cartrack Insurance Company can’t see the location of the car bought in 2015 February and that the last signal was received in 2018 and that I needed to book it for a new car tracking device installation at price, it was surprising to me that a year later I bought a new car fitted with tracking device from the same company under my name (2019 April) but Cartrack Insurance Company did not bother to let me know that by the way your other car that was I bought prior to this one can’t be traced on their side but they were happy to collect the subscription fee which sit at R140 now. I was advice that I must visit the nearest branch in Boksburg to be assisted since this was a telephonic conversation. Indeed I visited the branch on 16 of June 2022 and the receptionist checked through the system and told me that yes the car was last tracked in 2018 and they tried to call me and two of emergency contacts in 2018 when they notice that the unit was not responding and that the three of us were unreachable. I was also told I should checked every three months if the devices fitted in my cars are working and I responded by saying that yes that is true but I was told that removing the battery from the car as well will trigger the respond from Cartrack Insurance Company and it seems to me that no visible signal is the same as no battery in the car beside this has being going on for more three(3) years now how do they justify not cancelling the subscription fee if it true they can’t reach me on my line which has never being changed and I asked them what about the recent deal that I entered into with them with same details (address, cellphone number) it seems to me that they happy to collect funds for services not rendered. The receptionist requested me to book the car for repair of the old device at cost and said no, not before am refunded for the past three years + some months which I have paid for the non-service by Cartrack Insurance Company, she then phone and spoke to someone in the branch and I was given the phone and told that I must hold for someone who is going to assist me. I hold the line for about 20 minutes without any answer until it cuts off and I then let her know nobody answered the line and she said she does know how to assist me. I then went out of the branch used my cellphone to call customer care centre as indicated on the Cartrack Insurance certificate ,they answer the call and requested me to hold to be transferred to the relevant department unfortunately for first 4 attempts the line cuts off after 15 to 20 minutes holding until a spoke to someone from accounts who said he will escalate the matter and he then give me customer number as reference number but till today I have not heard anything from Cartrack Insurance Company and am still paying for the services that they are not rendered to me. All I want is to be refunded all monies collected from 2019 till date knowing that the car in question was not covered since the main service that Cartrack provides is to track cars and nothing else. I am really wish that Cartrack Insurance Company were honest and refund what they took from my account without providing any services to me.