Cartrack tracker company Cape Town

I recently installed a tracker in my brand new vehicle that I had just purchased. The technician didn't do a nice job as my vehicle isn't left in the same condition. I am very upset and frustrated as I wrote multiple email and called multiple times and this all started from the 05th February. I call customer service then I am advised the note is on my profile, today I called in again as I was waiting on feedback after I spoke to a consultant again on friday who advised she will request feedback from the first consultant that I spoke to, I was told to hold on and after holding for about 15 minutes the call was dropped. This is completely unacceptable and rude. I now feel like telling them to come and take out their device because it was installed so poorly should anything happen I am sure the ******* would immediately be able to see where the tracker is installed. I don't see why it is so difficult to provide proper feedback and send out a technician to come and fix the mess they created. If this goes on longer, Cartrack needs to fetch their device because I refuse to pay for such poor service. They are quick to call when you enquire but now that I am a client this is the service I get. I would rather find a different tracking company who cares about the service they provide.