Cartrack totally *********** and does NOT come back to their customers

On 6 February this year, I received this message from cartrack on my query:

Dear ***************xx,

Thank you for your request.

Kindly note that your request has been escalated to our Accounts Department for further assistance. They will be in contact with you as soon as possible.

Should you require further assistance, kindly contact our Client Services department on *** , *** (WhatsApp Number),or email us at ***.

Today is the 18th of February and STILL today I have not received ANY feedback from cartrack. This is just another display of the utterly poor service that I have been receiving from this company.

My contract with these people ends at the end of April, and I have been requesting from this company for almost a year that I do not want to continue with my contract beyond that date. However, they then always tell me that it costs over R2000 per vehicle to cancel my contract before the term is over. They never read the messages I sent fully and then answered just what they thought the person wanted, not what I actually asked. That once again brings you to the fact that they are completely ***********.

I have only asked them 2 simple questions. 1. Do I pay for the month to come or the month that has passed? Meaning for April, do I pay on April 1st or on the last day of April? and 2. I asked them to confirm that my contract will be canceled at the end of the term and will not be restarted for another 3 years.

I wanted to make it VERY CLEAR to them that I will not pay them if they decide to renew my contract for another 3 years, as I have requested for more than a YEAR to officially STOP my contract when it finishes up at the end of April, and I have it in writing over 300 times.