Cartrack took my money

Last month sometime i got an email from Cartrack stating that my recovery warranty had reached its 3 year mark and was given the opportunity to extend it for an extra 12 months AT NO COST TO ME. With that being said I read the Ts and Cs on the attachment of the email and saw that there was no mention of extra money having to be paid etc. I agreed to have it extended. To my surprise when my debit order went off at the beginning of the month it was more than 3x my usual repayment.

I queried via email, no response, I queried over their whatsapp platform and got a response stating that it was for the extended warranty that I agreed to, I explained to them that there were no extra fees involved so they need to refund my money. They said someone would call, no one ever did. I had to call Cartrack, I spoke to someone and advised them of the situation, they asked me to send through the emails regarding the extended warranty which I did. I had no response at all, this was on the 04/04.

Again I query over whatsapp and the person informs me that a credit note has been passed on my account and it takes 7-14 days for the refund (Ridiculous considering this was due to their incompetence) But I wait and wait. No refund, no communication!

Imagine having to wait for MY MONEY to be refunded because of their errors ! Nevermind the lack of care, concern or communication.

I am disgusted by their service