Cartrack the worst vehicle tracking company in the world.

My car was ****** on Saturday 25 November at around 19.30. I reported the incident to Cartrack within 15 minutes of the car being ******. Cartrack advised me that they are unable to locate my vehicle on the system. I asked how it is possible that my vehicle can disappear in less than 15 minutes. I did not get a clear answer. I was told that Cartrack will look for the vehicle in hotspots areas. I did not receive any communication from Cartrack overnight Saturday, I only Sunday morning the 26 October from the recovery team. On Tuesday 28 October when called to follow up, I was told by the customer service agent that it's my fault, that Cartrack cannot locate the vehicle. Because I failed to contact Cartrack once every 3 months to test the tracking device. Why is it my fault that the tracking device is faulty? Why is it my responsibility to ensure the tracking device is in good working condition? I believe it is the responsibility of Cartrack as a service provider to ensure the tracking device it's in good working condition. I recently downloaded the Cartrack APP, its last location of the vehicle was 27 May 2024. meaning the tracking device has not worked for last18 months but Cartrack has been debiting accounts for every month without fail. But Cartrack failed to notice that the tracking device was not working or ask me to have the device repaired. It is "Spit in the face" for loyal customers of Cartrack for the last 4 years, who have 2 vehicles with Cartrack tracking devices. Am writing this complaint as warning to all Cartrack clients that if you have not tested your tracking device once in the last 3 months, there's possibility that it's not working. If your car gets ******, just know that it's gone for good and insurance won't cover you. Please have reminders on dairy to call Cartrack once every 3 months. Terms and condition of insurance is that you must have tracking device that is good working condition.