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Mzamo Mtaka Mah Mngadi

1 reviews | Active since Oct 2017

11 Aug 2023, 10:45

CARTRACK THE WORST SERVICE PROVIDER! RUN FAR!!! BEFORE YOU RUN WITHOUT A CAR

The WORST SERVICE EXPERIENCE OF MY Life! I was lured in with their phone call following up from their sms advertising, an eager and convincing BRENT GANASEN called me and did all the workings and confirmations; he was easily available for all these things! They even went so far as to push up installation of their unit scheduled for the coming week, right up! The technician who fitted the unit; Lennon or whatever it is, he wrote his name in a very messy way and all the other details on the form are clear, whatever the *****ulent of it all that is… the technician was a TOTAL MESS!!!! I don’t know if he is a frantic person naturally but he messed my vehicle up! I was first worried about what mess of a company is this at first when he said he would fit the unit OUTSIDE THE GARAGE! Never in the 5-6 years I’ve owned a vehicle and had the tracker fitted twice by the same previous tracking company: 1st time for my first installation and 2nd for an upgrade of the existing unit, did I see a TRACKING UNIT! Fitted out in the open, I expressed my concern about this and that was when he decided to fit inside the garage. He totally ruined my vehicles control panels (temperature controls) and my multimedia LED screen frantically jumps when I am playing it … and this happened after he’s messy job! I have on numerous occasions tried to contact Brent who said he is my contact if I need anything!!!! To help me with all these issues! However I have been ignored … he rep**** after I assured him I will take this up further and said someone will call, I’m still waiting for someone 2 weeks later. I wish I knew the BAD SERVICE of Cartrack earlier … I regret not staying with Tracker!

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Replies (1)
Cartrack
Cartrack's reply12 Aug 2023, 10:28
Official
Good day,
 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
 
Kind regards
The Cartrack Team