MS
Muhammad S

1 reviews | Active since May 2010

14 Jul 2024, 13:54

Cartrack the worst in client care

I have been plagued the entire day today from Cartrack staff harassing me for my arrears. I've informed them in the week that I'm out of thr country and will settle as soon as I am back. Every day I get plagued by calls and messages. Today I've had it and told them I'm cancelling my subscription. Needless to say I am being hounded by whoever the person is who is sending messages falsely stating that I refuse to pay. I also told them I'm on a month to month and there should be no cancellation fee. This person is obnoxious to say the least. Cartrack you have many miles to catch up in terms of customer care and respect. You've lost not only my business but I'll have my entire family cancel their subscriptions as I brought them onto cartrack which I highly thought of then and not anymore

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Replies (1)
Cartrack
Cartrack's reply15 Jul 2024, 12:48
Official
 Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team