Cartrack, the worst ever!!!!!!!!!!

spoke to 7 different advisors at cartrack this morning, nobody could explain why my app isn't working and where m vehicle is accurately. they are the most useless people I ever came across. all they say is to delete the app and reinstall, which doesnt work. previously to this it took one of their agents 3 days to call me back just to say the app was undergoing updates. today was an emergency as i could trace my vehicle, they didn't show any remorse and showed no interest in assisting me to track the vehicle, due to me being upset, tabogo, karabo, and a few other agents was too fast to help me cancel but not fast enough to help trace my car! asked for the manager 5 hours ago, i guess he is still in a meeting. worst people ever to deal with.