Cartrack the worst

The device on my car shows the car has been stationary at one place for 3 weeks now. I have sent emails and logged in complains on their website and all I was told is a technician will be in touch. 3 calls I have made and still nothing done. With the rate of hijacking going up everyday I wonder what will happen if I am to lose the car. But when it comes to crediting my account, they don't hesitate