Cartrack - the pits when it comes to placing your clients needs first!!

I have never met such incompetence more especially when a company pride's it self with the customer service they provide. I have been requesting Cartrack to cancel the contract i have with them since March this year and it is now August and they are still failing to assist.

I was the one who gave them the initial call to request for the contract cancellation however i was told that i will need to pay the cancellation fee which i had no problem paying however i requested the call recoding to ensure that the amount quoted on the call is the same with the one quoted by consultant. I waited for a call from Cartrack for over a week and i ended up giving them a call to find about if my query is being resolved, the feedback i received was that the query was escalated which was the same for the next two weeks when i called them.

Fast forward 5 months later my account has been handed over to the Legal Attorneys without any help offered regarding my call recording request and i am still being charged every month for the device on the car which no longer belongs to me and the ownership of the car was changed back in March two days after being sold. They sent a person by the name of Confidence to my home last week to give me some documents to sign which was basically me acknowledging the outstanding balance on my account in which my reply him was that i will never pay the outstanding balance on my account as it Cartrack's fault to choose to not pay attention my request and basically months later they are still refusing to cancel my contract.

How do they handover my account without resolving my query and the most annoying thing is that some guy from the Attorneys said i should stop with query i raised and just pay them the money because they don't want to call me anymore concerning this, the guy never had a bone in him of query resolution or even try to understand my stance. I am tired, irrtated, annoyed with the whoke thing becuase every month Cartrack debits my account twice in which i do not understand why and i reverse those transactions every month.

I just want to cut my ties with Cartrack and i never refused to paying the cancellation fee however the amount that was quoted on my initial cancellation request call and on the call recording are too different. Everytime i call them to ask to speak with the line manager who can speed to the resolution, the feedback i get is that they are always in a meeting all of them how pecu****. Funny you pride yourselves on the level of customer service you render to your clients however in reality it is very averse, very lazy and never interested in resolving the query to level of your best ability. Cartrack you really are the Kings of ****ty customer service.