Cartrack, the most ***********, arrogant company that believes that they own their client due to a piece of paper, what a shame.

Herewith is the reference: CARTRACK CART14K9D1PQFNV

Good evening,

It is not ideal to be writing any business on a bad note but the incompetency, inhumanity and arrogance of Cartrack accounts department is appalling. I had two accounts because i needed a tracker on both my cars. Unfortunately, 2019, i called their office to check the option to cancel one of the tracker as i sold the car, one of the option i had was to cancel and pay penalty of R1, 700 of which i did not have, i told them not to go ahead and cancel it, but they went ahead to cancel it. They start harassing me with their lawyers letters, smses and calls to push to pay the cancellation or else, they will blacklist and even had a audacity that they garnish me with my employer if i do not pay. Fast forward, they started to double charge my account from R141 to R283 this exclude the other running account of R141, so they were charging R141 plus R283 without my agreement. I then decided to pay their cancellation 03 December 2019 of R1,134 as per their last letter. Since they are so competent and very human, they continue to double charge (the debit order) on the 24 December 2019 which even is not the date that i have signed for debit orders. I then call their office in December and requested a refund, because they did want to look ***********, they requested that they do not refund the double charge of December 2019 but they will not debit January 2020. As Cartrack owns its client and believe that they can do whatever they want because they are the big fish and they have their so good lawyer to do their dirty work, they double charge January on the 26 January 2020. So my account is sitting with December 2019 and January 2020 credits. So this what is gonna happen as emails and call to them does not work including their escalation to CEO email which they never bother to read. They will refund my December 2019 and January 2020 before end of this week, ending 31 January 2020 and they will deduct the only legitimate account and as per the agreed amount. Its unfortunate that i blame myself for even choosing Cartrack in the first place as the worst move and i just hope others can have their eyes open before committing to company of the bullies. Regards Takalani