cartrack - terrible service delivery

My car had broken down and i called Cartrack for assistance. It was late in the evening with load shedding and being stuck in the middle of town was rather daunting. After 30 minutes of my initial call still no comeback from Cartrack yet when you apply for a policy through them you get a million calls to join them. After 40 minutes i was told by the consultant that its their shift change and cannot attend to my emergency. When they finally did call after dropping the phone down every 2 seconds, i was told they need to get quotes for a tow truck and if its more that 40 kms i must pay cash for the service (this was never mentioned when the policy was taken). I have spoken to numerous "supervisors" at cartrack and till today (2 weeks later) still no reply from them regarding their terrible service. So disappointed with this company.