Cartrack - Terrible and Rude Service

My Cartrack tracking device was installed on 01.03.2022 (so it is not even a month old). Upon opening my Cartrack App yesterday I realized that the last active report on the vehicle on the Cartrack App was 19.03.2022. When I phoned Cartrack I was told that the device is faulty, I was also informed that it is my responsibility to report a faulty or inactive device. I then wanted to know what am I currently paying for? I spoke to 4 different consultants. Had to verify myself 4 times. One of the consultants was extremely rude. Am I currently only paying for the Cartrack App on my phone that gives me a report on my vehicles position BUT I am doing all the work as it is my responsibility to report any issues with the tracking device? Upon request Customer Service told me that I cannot change my current package to activate alerts such as Battery being removed / Device inactive / Device being fiddled with or being removed / Vehicle parked/driving/speeding in a high risk area.

I want to know from Cartrack what happens if my vehicle is ****** at for instance a shopping center while I am inside shopping? What happens if I am highjacked? Must I then ask the hijacker for my phone so that I can report the incident? According to me this is unacceptable. Their support staff either have no clue of what their different packages entail or Cartrack is the worst tracking company ever.