Cartrack technical poor service

I changed vehicles end of January 2022 and I called cartrack on the 2nd of February 2022 and requested them to remove the device from the old vehicle install it on the new vehicle. I have been waiting for them to call me to install the device but only received a call from a customer care agent enquiring if the device was installed and promised me that the technical department will call me to book for the installation. I called the customer care department on the 3rd of March 2022 after noticing that cartrack had debited the installation fee and the monthly subscribtion. I subsequently spoke to Lucy from customer care who also promised me that the technical department personnel would call the same day; the call was not done. I called again on Friday the 4th and spoke to an African lady whose name starts with Basa from accounts who also promised to send the accounts department am email instructing the relevant person to call me. That call never happened. I am paying for a device that is not yet installed in my vehicle, risking that if I get involved in an accident, the insurance claim might not be entertained. Is this the level of service?