Cartrack taking clients for granted

I've been with car track from 2019.12.19, Firstly I had to make numerous calls and even visited their Tzaneen branch for them to finally send a technician to install the device. Around January 2021,my vehicle was written off and I have been sending emails that are never rep**** to and calls which I have been sent from pillar to post. I need to install a new device on my new car but they tell me about the R2650 that I need to pay to cancel my contract when I actually want to continue with them and what is pathetic is that also request that I look for the position of my old car so that they can go remove and install in my new car after I have paid R870 which I have stated several times that it belongs to the insurance company now and they should be the ones to know the location of my car since they have installed the device in it. Or if I can't locate it then I need to pop up an extra R600 for a new device.

I seriously think that they take their clients for granted and they think of us and people who photocopy money.