WB
Waldo B
1 reviews | Active since Aug 2019
06 Mar 2026, 07:00
Cartrack takes your money threatening to blacklist but when they need to render services they make empty promises with no actions it's a year and 5months already like me paying for something I don't have
Car track no service delivery but demand on payment. 1. I asked to come and remove a unit from a car that was given back to the dealership because they sold us a written of car and we only found out later they never came to remove the unit
2. We had a Ford bantam we sold and again asked to come and remove the unit still they promised to and never did
3. I stopped paying to get there attention they didn't give a dam about the service they wanted there payment
4. Everyone I spoke to made empty promises and still today after just receiving the payment nothing happened
5. I have made numerous calls and sent email to them still nothing I want to cancel all three contracts with them now it's penalties I will not pay for a service I didn't get but paid now for over a year and 5months.
After I stopped paying the first time they blocked us from the app and we started paying again because they threaten me with black listing but never solved our problem and still to date our app is not activated.
I am done with cartrack will even change my bank account for them to not take my money.
Helpful (0)
Replies (8)0
Replies (8)
Cartrack's replyOfficial
06 Mar 2026, 07:15Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply06 Mar 2026, 07:15
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
WB
Waldo B's updateReviewer Update
06 Mar 2026, 07:21This is the reply every customer get but nothing happens I'm unsatisfied since the day we got Cartrack, I have bid track now and believe me the best service ever.
WB
Waldo B's update06 Mar 2026, 07:21
Reviewer Update
This is the reply every customer get but nothing happens I'm unsatisfied since the day we got Cartrack, I have bid track now and believe me the best service ever.
Cartrack's replyOfficial
06 Mar 2026, 08:32 We’re sorry to hear that you feel this way. Your feedback is important to us, and we understand your frustration. We would appreciate the opportunity to investigate your concerns further and work toward a resolution.
Cartrack's reply06 Mar 2026, 08:32
Official
We’re sorry to hear that you feel this way. Your feedback is important to us, and we understand your frustration. We would appreciate the opportunity to investigate your concerns further and work toward a resolution.
WB
Waldo B's updateReviewer Update
06 Mar 2026, 08:43The resolution is to cancel the ****est service I have ever experienced in my life
WB
Waldo B's update06 Mar 2026, 08:43
Reviewer Update
The resolution is to cancel the ****est service I have ever experienced in my life
WB
Sending me **** private mails not to resolve but to blame there employees should be trained properly and remember this service called customer service is not free it's paid for and it keeps your customers at the end of the day and bring new ones but with this service I can only sy bad things about because that's what we received **** service
Waldo B's updateReviewer Update
07 Mar 2026, 06:301. This I asked Chantel to assist me with and she never got back to me that's when I phoned in and another white guy helped me by saying this is easy we can hard lock the device and an additional fee will be needed to pay and another replacement unit will be added into the other vehicle I needed it to be installed in.
2. My wife was never pregnant at this time by your accounts manager Chantel the one who normally assisted me with all my private vehicle requirements and our Company vehicle requirements. I have not completed any forms as the accounts manager Chantel has always done it for our company vehicles and my private vehicles.
3. Please can you forward me the email that he said he sent to me because I have never received such email
4. Please provide me with all my phone call recordings I have made to Cartrack and requested the removal and refitment of the units I can than prove to you what was said and how useless your employees is in not returning calls and only for money that's not paid thay good at phoning for but not for customer requests and service delivery, surely every call is recorded and notes being made on the system to my profile
5. You cannot unlock an account after a year that I have paid for with no service that was given to me.
Get your facts straight and do a proper investigation before sending me this **** to cover up employees mistakes and negligence.
On Fri, 06 Mar 2026, 11:07 am Koena Lebogo | Cartrack <***> wrote:
Good day, Thank you for your detailed feedback. Sincerely apologise for the frustration and inconvenience this situation has caused. 1. After reviewing your query, we investigated our records and found that you had received a call on 08/04/2025, during which you advised that you had returned a vehicle to the dealership and requested the de-installation/re-installation of the Cartrack unit. However, when we checked our system, we were unable to locate the records for this request. 2. To assist you further, we kindly request that you provide the documentation you completed at that time, including the date you notified us, as you mentioned it was around the period your wife was on maternity leave. Please also advise where the forms were returned to. 3. Additionally, we reviewed another call where our consultant advised that the de-installation/re-installation forms, as well as the change of ownership forms, would be sent to you. Kindly confirm whether these forms were returned, or if you can return them to us, so we can proceed with assisting you. 4. Once we receive all the requested documentation and information, we will be able to conduct a full investigation and take the necessary corrective measures to resolve your concerns. 5. Please note that your account has now been updated, and you should be able to log in to the app without issues.Show quoted textOn Fri, 06 Mar 2026, 11:07 am Koena Lebogo | Cartrack <***> wrote:
Sending me **** private mails not to resolve but to blame there employees should be trained properly and remember this service called customer service is not free it's paid for and it keeps your customers at the end of the day and bring new ones but with this service I can only sy bad things about because that's what we received **** service
WB
Waldo B's update07 Mar 2026, 06:30
Reviewer Update
1. This I asked Chantel to assist me with and she never got back to me that's when I phoned in and another white guy helped me by saying this is easy we can hard lock the device and an additional fee will be needed to pay and another replacement unit will be added into the other vehicle I needed it to be installed in.
2. My wife was never pregnant at this time by your accounts manager Chantel the one who normally assisted me with all my private vehicle requirements and our Company vehicle requirements. I have not completed any forms as the accounts manager Chantel has always done it for our company vehicles and my private vehicles.
3. Please can you forward me the email that he said he sent to me because I have never received such email
4. Please provide me with all my phone call recordings I have made to Cartrack and requested the removal and refitment of the units I can than prove to you what was said and how useless your employees is in not returning calls and only for money that's not paid thay good at phoning for but not for customer requests and service delivery, surely every call is recorded and notes being made on the system to my profile
5. You cannot unlock an account after a year that I have paid for with no service that was given to me.
Get your facts straight and do a proper investigation before sending me this **** to cover up employees mistakes and negligence.
On Fri, 06 Mar 2026, 11:07 am Koena Lebogo | Cartrack <***> wrote:
Good day, Thank you for your detailed feedback. Sincerely apologise for the frustration and inconvenience this situation has caused. 1. After reviewing your query, we investigated our records and found that you had received a call on 08/04/2025, during which you advised that you had returned a vehicle to the dealership and requested the de-installation/re-installation of the Cartrack unit. However, when we checked our system, we were unable to locate the records for this request. 2. To assist you further, we kindly request that you provide the documentation you completed at that time, including the date you notified us, as you mentioned it was around the period your wife was on maternity leave. Please also advise where the forms were returned to. 3. Additionally, we reviewed another call where our consultant advised that the de-installation/re-installation forms, as well as the change of ownership forms, would be sent to you. Kindly confirm whether these forms were returned, or if you can return them to us, so we can proceed with assisting you. 4. Once we receive all the requested documentation and information, we will be able to conduct a full investigation and take the necessary corrective measures to resolve your concerns. 5. Please note that your account has now been updated, and you should be able to log in to the app without issues.Show quoted textOn Fri, 06 Mar 2026, 11:07 am Koena Lebogo | Cartrack <***> wrote:
Sending me **** private mails not to resolve but to blame there employees should be trained properly and remember this service called customer service is not free it's paid for and it keeps your customers at the end of the day and bring new ones but with this service I can only sy bad things about because that's what we received **** service
WB
Waldo B's updateReviewer Update
19 Mar 2026, 10:59Who will pappy for a service they didn't get.
1. For one year we couldn't use the app and I requested it to be activated as the account was paid again the failed only activated it last week, so what did I pay for, for a year I want this services and contract to be canceled without penalties as I paid for a year without being able to use the app that I'm paying subscription for.
2. Refund me the money I paid for the year and I can pay cartrack for the last nine months of the contract period. A bunch of bullies and ******.
3. I get daily calls for money not being paid and I will not pay anymore. They just want to benefit but not loose as we as customers loose.
1. For one year we couldn't use the app and I requested it to be activated as the account was paid again the failed only activated it last week, so what did I pay for, for a year I want this services and contract to be canceled without penalties as I paid for a year without being able to use the app that I'm paying subscription for.
2. Refund me the money I paid for the year and I can pay cartrack for the last nine months of the contract period. A bunch of bullies and ******.
3. I get daily calls for money not being paid and I will not pay anymore. They just want to benefit but not loose as we as customers loose.
WB
Waldo B's update19 Mar 2026, 10:59
Reviewer Update
Who will pappy for a service they didn't get.
1. For one year we couldn't use the app and I requested it to be activated as the account was paid again the failed only activated it last week, so what did I pay for, for a year I want this services and contract to be canceled without penalties as I paid for a year without being able to use the app that I'm paying subscription for.
2. Refund me the money I paid for the year and I can pay cartrack for the last nine months of the contract period. A bunch of bullies and ******.
3. I get daily calls for money not being paid and I will not pay anymore. They just want to benefit but not loose as we as customers loose.
1. For one year we couldn't use the app and I requested it to be activated as the account was paid again the failed only activated it last week, so what did I pay for, for a year I want this services and contract to be canceled without penalties as I paid for a year without being able to use the app that I'm paying subscription for.
2. Refund me the money I paid for the year and I can pay cartrack for the last nine months of the contract period. A bunch of bullies and ******.
3. I get daily calls for money not being paid and I will not pay anymore. They just want to benefit but not loose as we as customers loose.
WB
Waldo B's updateReviewer Update
14 Apr 2026, 18:35No replies after sending my proof only phone calls for money I will not pay a cent you already have millions of lawsuits against you but wants another one deliver a service and get paid, don't force for payment where no service was delivered.
Please upload all our emails on the system under my profile so that your accounts department is aware of whats going on I'm sure they get sworn at everyday for other people's mistakes
Please upload all our emails on the system under my profile so that your accounts department is aware of whats going on I'm sure they get sworn at everyday for other people's mistakes
WB
Waldo B's update14 Apr 2026, 18:35
Reviewer Update
No replies after sending my proof only phone calls for money I will not pay a cent you already have millions of lawsuits against you but wants another one deliver a service and get paid, don't force for payment where no service was delivered.
Please upload all our emails on the system under my profile so that your accounts department is aware of whats going on I'm sure they get sworn at everyday for other people's mistakes
Please upload all our emails on the system under my profile so that your accounts department is aware of whats going on I'm sure they get sworn at everyday for other people's mistakes
WB
Waldo B's updateReviewer Update
20 Apr 2026, 19:23Cartrack please add this info also on your system so that it shows your accounts department that I never received a service but paid and now I want my money back for the services I paid for but never received I'm sure they will than know not to phone us as clients that's right and in the position to say so with proof that was given.
WB
Waldo B's update20 Apr 2026, 19:23
Reviewer Update
Cartrack please add this info also on your system so that it shows your accounts department that I never received a service but paid and now I want my money back for the services I paid for but never received I'm sure they will than know not to phone us as clients that's right and in the position to say so with proof that was given.