Cartrack t

I have signed a contract with cartrack in November 2020 for tracking device which was installed on my car.

In March 2021 I removed the battery of which they did call me and I called them to to them that their tracking device seems not to be working.

They told me it's working also someone from technical team will contact me of which I didn't receive a call.

In March 2022 I call them because I have removed battery for a month and they never called me, I call them after putting a battery and told them again that their tracking device is not working, and they confirm that since 2021 September it was not working, meaning I was paying for service that was not working for the whole of 8 months.

And I was told someone from technical team will contact me, I waited until April 2022 no one called me.

What I did I reversed my money back to my account, that's when I received a call from cartrack I told they why I reverse my monthly premium and still they apologize and told me someone from technical team will contact me, until today I have not received a call.

After they are deducting twice a month for the passed two months, and I called and complained,I was told that a someone from technical team will contact me to solve my tracking device issues, until today no one has called me.

Kindly please assist me because I am paying for a service that I am not benefiting.