Cartrack sucks

I had a bad experience with cartrack roadside assistance,when I was recruited i was told that they pay R5000 for a year for towing regardless the km,now I towing from orange farm to lenasia ext 10 which is 21kms now im told that im suppose to pay R400 because its 95 kms,i won't pop out that amount ,last Friday my sister used AA to tow her car from Orange farm to Soweto and she paid only R150 because the kilometers were more than 40,cartrack doesnt fulfill its promises