Cartrack Subscription downgrade nightmare after retrechment and unemployment

Good Day,

I have an issue with downgrading my subscription, I am told I cannot without paying the downgrade fee which is R350 which I cannot afford at this stage, I explained to them that I was retrenched 6 months ago and I tried to keep up with my premium, however my savings are running at a low and I cannot afford to pay for the current subscription plus the increase of 10%, so because I don't want to cancel my subscription, I6 opted for them to downgrade my subscription but its seems like its an impossible task, and I asked them since you forcing me to pay money I don't have, what would happen to my account, and I was told I will be blacklisted which will detrimental to me as I am currently looking for another job and being Accountant, backgrounds checks are usually performed by potential employers for screening to qualify for a job, and this cannot happen as I am a single mother with no other income and having a bad credit record will be bad for my children as I won't be able to work ever again. When I took the subscription, the agent that I spoke to, said I could downgrade if I wanted to but she never said anything about being charged an extra fee for changing something I can't Pay for which for me was misleading. Our government needs to do something about these companies that take advantage of unsuspecting customers

So I am coming to you for help to know exactly how do I sort this out as honestly I do not have the money and I find companies like Cartrack to be selfish as all they want is to fill their pockets with money but they don't care how their customers pay.

These below agents I spoke to, I asked them to put me through to their legal department or someone senior but they put me on hold until the phone dropped 3 times

Khunani Client services Nontebeko agent Smangele Client services