DS
Darren S

1 reviews | Active since Mar 2009

16 May 2024, 09:33

Cartrack submitting ilegal debit orders

I am really sorry that I have to leave yet another bad review for Cartrack, their Accounts department?collection lawyers. when I made my initial Hellopeter complaint the matter was 'sorted' on the same day, leslie from the CEO's office contacted me and assured me that my month to month account is closed and they issued me 3 credit notes as well as a letter confirming cancelation. But i keep getting call from their lawyers and I have informed them many times that i have the letters and the credit notes but still they say I owe R248.00, this morning I woke to find they actually had the Impudence to submit a debit order for this amount.

I will never recommend Cartrack to anybody, their accounts department are unfortunately clueless. I had even paid them for the notice period of the cancelation for which i have a POP. but still they carry on. I refer to the credit notes below.

CRN-***, CRN-*** & CRN-***

I would like confirmation that I will not be phoned by the accounts department/lawyers regarding this, i just want to never hear of Cartrack and their truly difunctional accounts administration ever again, can't believe i'm still fighting with the 6 months after closing a Month to month account.

I will be reporting this debit order a *****.

0
Replies (3)
Cartrack
Cartrack's reply16 May 2024, 11:52
Official
 Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team 

DS
Darren S's update16 May 2024, 13:56
Reviewer Update
and now i get sent yet another invoice, does anybody know what they are doing.
Cartrack
Cartrack's reply16 May 2024, 14:23
Official
Good day, 

Please note that we have since escalated the complaint to our accounts department to assist. 
 We do sincerely apologize for any frustration caused in getting the required assistance and please be assured that the matter will be resolved accordingly.

Kind Regards 
The Cartrack Team