Cartrack still debit an expired and canceled acc

Item: Cartrack
Rating: 1
Author: Juanita M

I am unhappy that my cartrack account has expired the 4th July, after I phoned them they said I need to cancel my account although it expires, which I did but now they still say I own them outstanding balance of R290.00. This morning I got a sms saying I own them R561.58 two months payments after my account was canceled how many times. so I don't know what more to do, I've asked them for a supervisor or manager to phone me. I am not paying for an account that was expired and canceled how many times. looks like someone not doing their job right.

Helpful (0)

Replies (2)

Juanita M's updateReviewer Update

01 Sept 2022, 07:31

I see a lot of the same complaints. And I don't want to take another contract with Cartrack as I was planning on doing so. but after this no thank you.

Juanita M's update01 Sept 2022, 07:31

Reviewer Update

I see a lot of the same complaints. And I don't want to take another contract with Cartrack as I was planning on doing so. but after this no thank you.

Cartrack's replyOfficial

01 Sept 2022, 10:22

Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.

Kind regards
The Cartrack Team

Cartrack's reply01 Sept 2022, 10:22

Official

Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.

Kind regards
The Cartrack Team