DH
Dries H

1 reviews | Active since Oct 2011

27 May 2022, 16:26

Cartrack - STAY AWAY!!!!!

The worst service I have ever experienced. Firstly the wrong unit installed when I purchased my motorbike, causing unimaginable irritation with daily phone calls informing me my motorbike has started, my motorbike has stopped, etc.... Then after about 3 months the correct unit was installed, however the technician damaged my motorbike mechanically. After about a month of asking and promises to repair my motorbike I gave my first verbal notice that I will be cancelling my contract as nothing was happening. I also had my motorbike fixed out of my pocket as Cartrack was clearly not concerned with the damage they caused. Since then it took them another nearly three months of trying to get me to pay a subscription fee for a service I cancelled before realising I requested a cancellation and actually sending me the documents to cancel. They then have the audacity to still submit debit order requests to my bank after I cancelled the debit order authorization, all they do is just change the reference number. My total expenses (repairs, extra travel costs, bank costs for declined transactions, ets.) due to there incompetence amounts to around R 4 000.00. AND THEN THEY STILL WANT A CANCELLATION FEE AND THE SO-CALLED OUTSTANDING BALANCE ON MY ACCOUNT!!!!!!!! They are unprofessional, ********* and by far the worst company I have ever dealt with. Full of promises with no delivery. STAY AWAY!!!!

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Replies (1)
Cartrack
Cartrack's reply27 May 2022, 16:35
Official
Good day, 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards 
The Cartrack Team