GH
Geoff H

1 reviews | Active since Dec 2011

05 Jun 2024, 20:55

Cartrack shocking administration

Good evening. In spite of all assurances of escalation, my saga continues.

Please advise whether this has now been resolved which it is not.

I recieved a call again today from cartrack accounts to verify my Debi check. I am paid in full and More.

Subsequent to my amazing dealings with Ayanda and payment in full, this has been an absolute Nightmare. #From agents calling to upsell. #From 2 debits of my account which should not have happened. Request urgent advice on resolution before I open this up further. I have in addition to paying my 3 years upfront and 2 ******** debits spend 100's of rands on calls as well

I recieved a call again today from cartrack accounts to verify my Debi check.

Subsequent to my dealings with Ayanda and payment in full, this has been an absolute Nightmare. #From agents calling to upsell. #From 2 debits of my account which should not have happened. Request urgent advice on resolution before I open this up further. I have in addition to paying my 3 years upfront and 2 ******** debits spend 100's of rands on calls as well as time to resolve. Heaven help if I should need to to recover my car. I will probably be told that I am not up to date. Yes I am paranoid.... With good reason. My insurance has been copied. Please resolve or escalate. I have advised further interested parties of this absolute nightmare. They await my call. Regards Geoff Hobbs. Fully paid up client still on debit order list Waiting refund on debits which should not have occered

0
Replies (4)
Cartrack
Cartrack's reply05 Jun 2024, 21:05
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team 

Best regards,

GH
Geoff H's update05 Jun 2024, 21:19
Reviewer Update
Standard reply. I am not confident. This was previous reply. Same. Matter escalated apparently but clearly NOT sorted.
Cartrack
Cartrack's reply05 Jun 2024, 21:24
Official
Good evening, 

Please note that we will investigate your complaint and provide you with feedback ASAP. 

Kind Regards
The Cartrack Team

Best regards,

GH
Geoff H's update08 Jun 2024, 20:23
Reviewer Update
Great news which hopefully holds.
Cartrack appears to have resolved my issues. Overbilling refunded today. All we need now is for no further debits as I am paid up for 36 months. Thank you Ayanda for resolving thusfar. Perhaps I was a bit harsh, however, The admin issue should not have happened. Someone was to blame. Hopefully smooth sailing from this point.