PL
Patricia L

1 reviews | Active since Oct 2019

26 Nov 2021, 07:55

CARTRACK - SHAME ON YOU!

Installed not one, but two trackers from Cartrack as my vehicle is "high risk". Vehicle was ****** days after the second tracker was installed. Cartrack could not recover, and to use their own words "unfortunately the ******* know the 7 areas where the trackers are installed and remove them within minutes". But this is not where my bad experience with them ends. I went to their offices the following day and they told me that a consultant will contact me to assist with further enquiries. NO CALL. Called them again. Eventually I received the forms to claim the R150k "in the event they cannot recover my vehicle". Now I am talking weeks after the event. Completed the forms with the necessary documents only to receive an email. DECLINED. My claim was not received within 30days after the insident. What a lot of ****. Quick to collect your monthly premium, VERY SLOW to assist. They've won, I've lost.

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Replies (1)
Cartrack
Cartrack's reply26 Nov 2021, 08:13
Official
Good day, 
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved. 

Kind regards 
The Cartrack Team