Cartrack Services Appalling.

I have been battling to get two things done:

Firstly, I have requested Cartrack to allow my fleet management company to handle all required actions with Cartrack on my behalf, I also asked that they make them the first point of contact in case of emergencies and alerts. This has not taken place even after getting verbal confirmation during the call. I am still getting calls for the battery alerts, and also the fleet management company is not able to ask for the unit maintenance on my behalf.

Secondly, I asked that Cartrack do maintenance on the faulty unit installed in my car. I however asked them to contact the fleet management company to arrange appointment. Cartrack keeps on calling me to arrange. I am based in Pretoria and the vehicle in question is in Cape Town. I am not able to coordinate this activity..

I just cannot wait for the contract to come to an end, so I can move to a tracking company that cares for their clients.