Cartrack service is horrible!!

Yet again we sit with the exact same problem as in November last year... This is rediculous!! This is a major problem, and I dont think your service will EVER change. This is actually very concerning, what service will we get in an emergency situation?? We gave Cartrack the benifit of the doubt in the prevouis event, but it looks like we made a huge mistake! We will however need to take action... Trying to get someone at this so called business to do a transfer from one vehicle to another for two weeks again and nothing is happening! Yet again we are paying for a service which is non existed. Secondly if anything happens with our new vehicle, we are not covered.