ZH
Zelly H
1 reviews | Active since Oct 2020
06 Oct 2020, 08:59
Cartrack service is extremely bad, very bad
I received a very bad service from cartrack, I have been their client for the past 7 years but hey, wait until you need help, they tell each other not to pick my calls because I'm not happy. They are supposed to remove a tracking unit from the old car to a new car at a cost of R900, I'm paying but they can only help next week when the car is traded in. You wonder how they will react if the car is ******. Very poor administration, very bad service
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Replies (2)
Cartrack's replyOfficial
06 Oct 2020, 09:11Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Cartrack's reply06 Oct 2020, 09:11
Official
Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
ZH
Zelly H's updateReviewer Update
06 Oct 2020, 09:17I will take this matter also to the ombudsman, because it will take a week for cartrack to send a technician to the dealer to remove the tracking unit, yet cartrack tell me that I will be responsible for the unit, if the dealer sells the car it now becomes my problem. I must own up to your failure
ZH
Zelly H's update06 Oct 2020, 09:17
Reviewer Update
I will take this matter also to the ombudsman, because it will take a week for cartrack to send a technician to the dealer to remove the tracking unit, yet cartrack tell me that I will be responsible for the unit, if the dealer sells the car it now becomes my problem. I must own up to your failure