SM
Senate M
1 reviews | Active since Dec 2021
03 Jan 2022, 20:50
CarTrack service is a ****.
CarTrack service is extremely appalling. Not only did they not add the “CarWatch” feature as I requested, but they also debited money from my account twice, mind you I’m not in arrears with them at all. I wouldn’t recommend it to anyone, as is, I’m looking to leave them as well and look for another Tracking company.
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Replies (2)
Cartrack's replyOfficial
04 Jan 2022, 07:51Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply04 Jan 2022, 07:51
Official
Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
SM
Senate M's updateReviewer Update
04 Jan 2022, 08:40I spoke to the Finance Team Leader, she said her name is Palesa Maboe.
No one in finance could tell me what the amount debited was for as they couldn't even find an invoice.
Now I'm told that I'm only going to get my refund back after 14 days when clearly the mistake was on CarTrack's side. They're telling me about company policy.
So the company policy doesn't apply when you guys just debit money from people's accounts without valid reasons?
I'm livid and I'm disappointed in CarTrack, I'll never recommend it to anyone, you guys are a ****!!!
No one in finance could tell me what the amount debited was for as they couldn't even find an invoice.
Now I'm told that I'm only going to get my refund back after 14 days when clearly the mistake was on CarTrack's side. They're telling me about company policy.
So the company policy doesn't apply when you guys just debit money from people's accounts without valid reasons?
I'm livid and I'm disappointed in CarTrack, I'll never recommend it to anyone, you guys are a ****!!!
SM
Senate M's update04 Jan 2022, 08:40
Reviewer Update
I spoke to the Finance Team Leader, she said her name is Palesa Maboe.
No one in finance could tell me what the amount debited was for as they couldn't even find an invoice.
Now I'm told that I'm only going to get my refund back after 14 days when clearly the mistake was on CarTrack's side. They're telling me about company policy.
So the company policy doesn't apply when you guys just debit money from people's accounts without valid reasons?
I'm livid and I'm disappointed in CarTrack, I'll never recommend it to anyone, you guys are a ****!!!
No one in finance could tell me what the amount debited was for as they couldn't even find an invoice.
Now I'm told that I'm only going to get my refund back after 14 days when clearly the mistake was on CarTrack's side. They're telling me about company policy.
So the company policy doesn't apply when you guys just debit money from people's accounts without valid reasons?
I'm livid and I'm disappointed in CarTrack, I'll never recommend it to anyone, you guys are a ****!!!