Cartrack service = incompetence!

<p>We have 4 vehicles fitted with Cartrack devices. About a month ago I logged a request on the online client services portal for de-installation and re-installation of 2 of our vehicles. We called to follow up why it is taking so long for them to schedule the service and no-one got back to us. Eventually, after several calls they call us to schedule the vehicles but there is a mix-up with which vehicle they must service. Joburg client services say speak to Cape Town, Cape Town says speak to Joburg?! Who is going to take responsibility and ensure the work gets done.... because the money was debited very promptly!!!!!!!!!!</p> <p> </p> <p>And this is not the first time we have had problems. We previously had to take our vehicles off the road for the same issue and we run a transport business... we could not operate for almost a week because of this and we were not compensated. This is extremely unprofessional and this is supposed to be a vehicle recovery company... they will probably arrive a week after your vehicle has been ******!!!!! </p> <p> </p> <p>I think the only thing left to do is take our business away and give it to Tracker. </p> <p> </p>